The hardware counter calling terminal, as an alternative for the software terminal, is a crucial component of the customer management, from the staff perspective. The device makes possible to follow up on the waiting customers, to call a new customer, to start and close the service. The counter terminal’s activity will be recorded in the central statistics. The RF (radio frequency) terminal’s advantage is that it does not require cabling having a wireless operation. Requires an RF receiver unit in the ticket dispenser. Available for the iQ7 models only.