Traditional banking and the provision of financial services has changed and is changing together with the evolution of technology. Online and mobile banking becomes more influential while face-to-face customer service needs to offer more or something unique. Some customers require fast processes and comfortable waiting. Others want to be recognized and treated as kings. Most of them want their opinion to be heard. In-store, online or on-the-go, a good customer experience will make the difference, raising your company above your competitors.